Process Warranty

Warranty at a Glance

12-month Coverage

12 months from the original purchase date

Covered Use

Normal household use

Initial Support Response

Normally Response within 1 business day

Available Remedies

Troubleshooting, parts, repair, replacement or refund

Proof of Purchase

Required*

Geographic Coverage

Warranty service is generally available only in the original country of purchase.

⚠️*Remedies may vary by situation and are determined by CASABREWS.

Products Covered

This Limited Warranty generally applies to eligible CASABREWS products purchased new from:

• www.casabrews.com
• An official CASABREWS marketplace store
• An authorized CASABREWS retailer or distributor

Covered products may include:

• Espresso Machines
• Coffee Grinders
• Other Eligible Appliances
• Drip Coffee Makers
• Milk-Frothing Appliances

⚠️Product-specific warranty terms displayed on the product page, product packaging, user manual or purchase listing may supplement this policy.

Who Is Eligible & Warranty Period

Who Is Eligible

• This warranty applies to the original purchaser of an eligible product.

A valid proof of purchase is required, such as:

• Order number
• Sales receipt
• Retail invoice
• Payment record
• Other documentation showing the purchase date, product, and authorized seller

Warranty Period

• The warranty period begins on the original purchase date shown on the valid proof of purchase and continues for 12 months.

• Submitting a warranty claim does not restart or extend the original warranty period, except as specifically stated in the section covering replacement products.

• A claim submitted before the original warranty expires may continue to be reviewed after the expiration date, provided the customer responds to reasonable requests and follows the authorized claim process.

Relationship to the 30-Day Money-Back Guarantee

30-Day Guarantee

For products purchased directly from www.casabrews.com, issues reported within 30 calendar days after delivery may be handled under the CASABREWS 30-Day Money-Back Guarantee.

During this initial 30-day period, you may request:

• Troubleshooting
• Replacement parts
• Product replacement
• Eligible return and refund

12-Month Warranty

After the 30-day return period has ended, eligible product defects will generally be handled under this 12-Month Limited Warranty.

• Defect evaluation
• Technical support
• Replacement parts
• Repair or replacement

⚠️Products purchased from another retailer remain subject to that retailer's return policy during the retailer's applicable return period.

What This Warranty Covers

CASABREWS warrants that an eligible product will be free from defects in materials and workmanship under normal household use during the warranty period.

Covered defects may include confirmed failures involving:

• Electrical Controls
• Internal Heating
• Pumps
• Motors
• Grinders
• Brewing Systems
• Steam or Milk-Frothing Systems
• Displays & Control Panels
• Other Internal Functional Components

Included Accessories

Accessories originally included with a covered machine may be eligible for warranty support when they have a confirmed manufacturing defect.

⚠️Coverage for included accessories may be limited to replacement of the affected accessory rather than replacement of the complete machine. Consumable items and components subject to normal wear are not covered unless they were defective at the time of delivery.

How to Submit a Warranty Claim

Contact CASABREWS Customer Support

Email: support@casabrews.com
Toll-free phone: 888-816-1187
Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m. PT (excluding holidays)

1. Contact Support
   Email or call CASABREWS Customer Support.

2. Provide Your Information
   Submit proof of purchase, product model, serial number, and issue description. Clearly show the issue, error message, or affected component.

3. Complete Troubleshooting
   Follow the reasonable diagnostic steps provided by CASABREWS Support.

4. Receive a Resolution
   CASABREWS will determine the appropriate warranty remedy.

What You Need to Prepare

Prepare These Details Before Contacting Us:

• Your name
• Proof of purchase
• Order number
• Product model
• Serial number
• A clear description of the issue
• Photos or video
• Troubleshooting already completed
• Current shipping address

Warranty Remedies

If CASABREWS confirms a covered defect, CASABREWS may, at its option and as reasonably appropriate to the issue:

• Provide troubleshooting or technical support
• Send a replacement part or accessory
• Repair the product
• Replace the product
• Provide a refund where repair or replacement is not reasonably available
• Offer another remedy required by applicable law

The remedy selected may depend on:

• The nature and severity of the defect
• Product age
• Parts availability
• Replacement inventory
• Repair feasibility
• Shipping and service availability
• Applicable legal requirements

Replacement Products

A replacement product may be:

• New
• Professionally refurbished
• The same model
• A functionally equivalent model of comparable value

A replacement product will remain covered for:

• The remaining portion of the original product’s warranty period; or
• Three months from the date the replacement product is delivered

whichever period is longer.

Geographic Limitations

Warranty service is generally available only in the country where the product was originally purchased from CASABREWS or an authorized seller.

Taking or moving a product outside the original country of purchase does not automatically prove that the product is defective or cancel rights that cannot be legally excluded.

Cleaning, Descaling, and Maintenance

Customers are responsible for performing normal cleaning, descaling, and maintenance described in the product manual.

Consumables and Wear Items

The following are generally not covered for normal wear or depletion:

• Water filters
• Cleaning tablets
• Descaling products
• Seals and gaskets subject to normal wear
• Filter baskets
• Grinder burrs subject to normal wear
• Cleaning brushes
• Other consumable or routinely replaceable items

Lost or Stolen Products

This warranty does not cover products that are lost or stolen after delivery.

Need Help with Your Warranty?

• Address: 2748 Interstate St., Suite D, Charlotte, NC 28208
• Contact Details: support@casabrews.com
• Phone: 888-816-1187