Return Policy
30-Day Money-Back Guarantee
Eligible machines purchased directly from casabrews.com and unused condition may be returned within 30 calendar days after delivery.
30-Day Home Trial
Try at home with confidence for 30 days.
Easy Return Request
Simple process to request your return.
Refund After Inspection
Refund issued after we inspect your return.
Return Eligibility
- Purchased from casabrews.com
- Requested within 30 days of delivery
- Reasonable use under normal household conditions
- Returned clean and complete
- Includes original accessories and packaging
Return Shipping
Non-Defective Returns
Customer pays return shipping; original shipping non-refundable.
Defective or Incorrect Products
CASABREWS covers authorized return shipping.
How to Return
Contact Us
Share Order Details
Receive Instructions & Ship Back
Frequently Asked Questions
Can I return a used machine?
We only accept returns for machines that are unopened and unused within 30 days of delivery. For hygiene and product quality reasons, machines that have been opened, used, or show signs of use cannot be returned.
Who pays return shipping?
For non-quality-related returns (such as changing your mind, ordering the wrong model, or no longer needing the product), the customer is responsible for return shipping costs. If the product has a confirmed quality issue, arrives damaged, or CASABREWS sends an incorrect item, we will provide an authorized prepaid return label at no cost to you.
When will I receive my refund?
After approval, CASABREWS will initiate your refund within approximately 3 business days. The refund will be issued to your original payment method. Depending on your bank or payment provider, it may take an additional 3–10 business days for the funds to appear in your account.
Can I return Amazon or Walmart orders?
Returns for products purchased through Amazon or Walmart must be processed through the original retailer's return system. Please contact Amazon or Walmart customer service directly for assistance with your return request.
What are the return address and contact details, respectively?
CASABREWS BRANDS INC. 2748 Interstate Street Suite D Charlotte, NC 28208 US
Contact Information
Phone
888-816-1187
Hours
Monday-Friday 8:00 a.m.-5:00 p.m. Pacific Time
Shipping Information
Free shipping on orders over $49.
Customer Support
Friendly support when you need it.
Warranty Information
12-Month Warranty - Reliable coverage for worry-free ownership.
Secure Checkout
Safe and secure payment, every time.