## How To Use VINTAGE™

CASABREWS always focuses on customer service, and provides high quality products and after-sales service. Here you can easily find product manuals, user guide, troubleshooting methods and more. If you still have questions, please feel free to contact us at info@casabrews.com.

## **VINTAGE™ Product Manual**

- [User Manual](https://cdn.shopify.com/s/files/1/0624/8729/8290/files/Vintage_Instruction_Manual-1_5f5efa72-0743-4bcb-9e03-61c23a7c51bc.pdf?v=1711355497)

## **More Operating Videos**

**Tips for Enjoying a Cup of Hot Espresso?**

**How to make espresso?**

**How to make hot water?**

## **FAQS & Troubleshooting**

**Water does not flow from the brew head.**
- Water tank is empty.
- Fill tank.
- The water pipe is bent or not inserted.
- Make sure the water pipe is well inserted.
- Machine needs to be descaled.
- Run descale cycle.
- The filter may be blocked.
- Clean the filter.

**Espresso only drips from the portafilter spouts or not at all.**
- Water tank is empty.
- Fill tank.
- The water pipe is bent or not inserted.
- Make sure the water pipe is well inserted.
- Coffee is ground too finely.
- Use a coarser grind.
- Too much ground coffee in the filter.
- Decrease the amount of ground coffee.
- Coffee tamped too firmly.
- Tamp between or 11-22 lb of pressure.
- The filter may be blocked.
- Clean the filter.
- Machine needs to be descaled.
- Run descale cycle.

**Coffee runs through too quickly.**
- Coffee is ground too coarsely.
- Ensure appropriate degree of grinding.
- Too little coffee in filter.
- Ensure appropriate amount.
- Ground coffee is not tamped strong enough.
- Tamp between or 11-22 lb of pressure.

**Espresso or water runs out around the edge of the portafilter.**
- Portafilter not inserted in the brew head correctly.
- Ensure portafilter is completely inserted and rotated until resistance is felt.
- There are coffee grounds around the filter basket rim.
- Remove any residual ground coffee from the rim of the filter to ensure a proper seal in group head.
- There are coffee grounds on the surface of the brew head.
- Clean any residual ground coffee from the surface of the brew head.
- Too much ground coffee in the filter basket.
- Decrease the amount of ground coffee.
- Leakage inside the machine.
- Contact our customer support team.

**No steam.**
- Water tank is empty.
- Fill tank.
- The water pipe is bent or not inserted.
- Make sure the water pipe is well inserted.
- Machine needs to be descaled.
- Run descale cycle.
- Steam nozzle is blocked.
- Clean the steam tip.

**Coffee is not enough hot.**
- Machine is not pre-warmed.
- Let hot water run through the appliance with the inserted portafilter (with filter but without coffee grounds) before extracting the first coffee to warm up the brew system.
- Cups not pre-warmed.
- Pre-warm cups with warm water.
- Brew head not pre-heated.
- Run a single shot without ground coffee.

**Water is pooled under the coffee machine.**
- Water tank is broken.
- Contact our customer support team.
- Leakage inside the machine.
- Contact our customer support team.
- The machine is faulty.
- Contact our customer support.

**Machine doesn't work, or couldn't turn on.**
- Machine is not switched on or power plug is not plugged in.
- Make sure that the power plug is plugged in, that the Power button has been pressed.
- Short circuit / power outlet is without power.
- Check the power supply, and contact our customer support.
- The machine is faulty.
- Contact our customer support.

## **CASABREWS Guarantee**

FREE SHIPPING USA

Free shipping on all items. Delivered in 2-5 business days.

30-DAY MONEY-BACK GUARANTEE

Enjoy return and refund guarantee within 30 days of delivery.

1 YEAR WARRANTY

All products are made with care and covered by a 1-year warranty.

SAFE CHECKOUT

Ensure the security of each customer's account and payment.

- info@casabrews.com
- 8 a.m. to 5 p.m. (Pacific Time)
- Monday through Friday, excluding holidays.

Free shipping on orders over $49.

Friendly support when you need it.

Reliable coverage for worry-free ownership.

Safe and secure payment, every time.