## How To Use CM5418™

CASABREWS always focuses on customer service, and provides high quality products and after-sales service. Here you can easily find product manuals, user guide, troubleshooting methods and more. If you still have questions, please feel free to contact us at info@casabrews.com.

## **CM5418™ Product Manual**

- [User Manual](https://cdn.shopify.com/s/files/1/0624/8729/8290/files/CM5418_User_Manual_23db1723-ae82-4ef4-a319-f29f89602268.pdf?v=1711359931)

## Make An Espresso with CM5418™

- [User Guide](https://cdn.shopify.com/s/files/1/0624/8729/8290/files/CM5418_User_Guide_567f1f80-2782-47f0-bf9b-fa817550de0a.pdf?v=1711359712)

## **More Operating Videos**

**First-Time Setup for Your Espresso Machine**  
**Pre-Heat Your Espresso Machine**  
**How to Make the Perfect Espresso**  
**How to Froth Milk Like a Pro**  
**How to Fix a Clogged Filter**  
**Quick Fix for Flashing Lights and Alarm Sound Issue**  
**How to Set Coffee Volume for 1-Cup or 2-Cup**  
**Quick Fix for Water Leaking from the Bottom**  
**How to Fix Water Leaking from the Portafilter**  
**How to Ensure Your Espresso is Hot Enough**  
**Fix for Steam Wand and Hot Water Function Issues**  
**How to solve the steam indicator is flashing rapidly**  
**How to Fix Pressure Problems**  
**Quick Fix for No Water Flow or Coffee Extraction**  
**How to fix the issue of too much water from the steam wand**  
**How to Fix Slow Brewing Coffee**  
**How to Fix Water Left in Coffee Grounds After Brewing**

## **FAQS & Troubleshooting**

**Machine Doesn't Work, Or Couldn't Turn On.**  
- Machine is not switched on or power plug is not plugged in.
- Make sure that the power plug is plugged in, that the ON/OFF button has been pressed and that both coffee buttons light up blue.
- Short circuit / power outlet is without power.  
- Check the power supply, and contact our customer support.  
- The machine is faulty.  
- Contact our customer support.

**Machine doesn't work, and all buttons are flashing at the same time.**  
- The flowmeter or NTC inside the machine is broken.  
- Contact our customer support.

**Machine doesn't brew coffee, only 1 cup and 2 cup buttons are alternate flashing.**  
- Machine is under over-pressure protection, and the temperature of boiler is too high.
- Use hot water function to cool down the boiler first.

**Coffee does not or only slowly run out of the filter holder.**  
- Water tank is empty.  
- Fill water tank.
- The water tank is not installed correctly.  
- Remove the water tank and correctly install it.
- The machine cannot pump the water.  
- Use hot water function to pump the water.
- Coffee is ground too finely.  
- Ensure appropriate degree of grinding.
- Too much coffee in filter.  
- Ensure appropriate amount.
- Ground coffee is tamped too strongly.  
- Tamp ground coffee less strongly.
- Filter is clogged up.  
- Clean the filters hole with a pin.
- The steam button is turned on (after using the hot water function and without turn off).
- Turn the steam button off.
- The machine is faulty.  
- Contact our customer support.

**Coffee runs through too quickly.**  
- Coffee is ground too coarsely.  
- Ensure appropriate degree of grinding.
- Too little coffee in filter.  
- Ensure appropriate amount.
- Ground coffee is not tamped strong enough.  
- Tamp ground coffee more strongly.

**Coffee is cold.**  
- Machine is not pre-warmed.  
- Let hot water run through the appliance with the inserted portafilter (with filter but without coffee grounds) before extracting the first coffee to warm up the brew system.
- Cups not pre-warmed.  
- Pre-warm cups with warm water.

**Water is pooled under the coffee machine.**  
- The water tank is not installed correctly.  
- Remove the water tank and correctly install it.
- The drip tray is filled with water.  
- Empty and clean drip tray.
- The machine is faulty.  
- Contact our customer support.

**The steam fails to steam the milk.**  
- The milk jug is too big or the jug shape is unsuitable.  
- Always use a tall, slim container ideally made from stainless steel.
- You have used milk with less than 3.3% of milk protein.  
- Use milk with more than 3.3% of milk protein.
- The milk is not cold.  
- Always use cold milk (41℉).

**Not producing steam.**  
- Water tank is empty.  
- Fill the water tank.
- Steam nozzle is clogged.  
- Remove the steam nozzle from steam wand and clean the steam nozzle with a pin.
- Steam function was used for more than 3 minutes.  
- Turn steam knob off for at least 1 minute.
- The machine is faulty.  
- Contact our customer support.

**Hot water function is not working.**  
- Water tank is empty.  
- Fill the water tank.
- Steam nozzle is clogged.  
- Remove the steam nozzle from steam wand and clean the steam nozzle with a pin.
- Hot water function was used for more than 40 seconds.  
- Turn steam knob off for at least 1 minute.
- The machine is faulty.  
- Contact our customer support.

**Coffee is dripping out of the rim of the filter holder.**  
- Too much coffee in the filter.  
- Make sure to use the correct amount of coffee.
- Coffee ground is sticking to the sealing ring of the brewing head.
- Turn off the machine, wait until it has cooled down and then clean the filter, the filter holder and the brew head with its sealing ring.
- Filter holder is not completely closed.  
- Insert the filter holder and turn the handle to the right until you feel some resistance.
- Maker espresso after frothing milk or using the steam function immediately.
- Use hot water function to cool down the boiler first.
- The machine is faulty.  
- Contact our customer support.

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