## How To Use CM1699™

CASABREWS always focuses on customer service, and provides high quality products and after-sales service. Here you can easily find product manuals, user guide, troubleshooting methods and more. If you still have questions, please feel free to contact us at info@casabrews.com.

## **CM1699™ Product Manual**

- [User Manual](https://cdn.shopify.com/s/files/1/0624/8729/8290/files/CM1699_Manual_dbe10c61-1cc5-4037-bb0c-8395e66df4e3.pdf?v=1711431624)

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## **FAQS & Troubleshooting**

**Machine Doesn't Work, Or Couldn't Turn On.**

- Machine is not switched on or power plug is not plugged in.
- Make sure that the power plug is plugged in, that the Power ON/OFF button has been pressed to "—" and the power indicator light up.
- Short circuit / power outlet is without power.
- Check the power supply, and contact our customer support.
- The machine is faulty.
- Contact our customer support.

**Coffee does not or only slowly run out of the filter holder.**

- Water tank is empty.
- Fill water tank.
- The water tank is not installed correctly.
- Remove the water tank and correctly install it.
- The machine cannot pump the water.
- Use hot water function to pump the water.
- Filter is clogged up.
- Clean the filters hole with a pin.
- The machine is faulty.
- Contact our customer support.

**Coffee slowly run out of the filter holder.**

- Coffee is ground too finely.
- Ensure appropriate degree of grinding.
- Too much coffee in filter.
- Ensure appropriate amount.
- Ground coffee is tamped too strongly.
- Tamp ground coffee less strongly.

**Coffee runs through too quickly.**

- Coffee is ground too coarsely.
- Ensure appropriate degree of grinding.
- Too little coffee in filter.
- Ensure appropriate amount.
- Ground coffee is not tamped strong enough.
- Tamp ground coffee more strongly.

**Coffee is not enough hot.**

- Machine is not pre-warmed.
- Let hot water run through the appliance with the inserted portafilter (with filter but without coffee grounds) before extracting the first coffee to warm up the brew system.
- Cups not pre-warmed.
- Pre-warm cups with warm water.

**Water is pooled under the coffee machine.**

- The water tank is not installed correctly.
- Remove the water tank and correctly install it.
- The drip tray is filled with water.
- Empty and clean drip tray.
- The machine is faulty.
- Contact our customer support.

**The steam fails to steam the milk.**

- The milk jug is too big or the jug shape is unsuitable.
- Always use a tall, slim container ideally made from stainless steel.
- You have used milk with less than 3.3% of milk protein.
- Use milk with more than 3.3% of milk protein.
- The milk is not cold.
- Always use cold milk (41℉).

**Not producing steam.**

- Water tank is empty.
- Fill the water tank.
- Steam nozzle is clogged.
- Remove the steam nozzle from steam wand and clean the steam nozzle with a pin.
- Steam function was used for more than 3 minutes.
- Turn steam knob off for at least 1 minute.
- The machine is faulty.
- Contact our customer support.

**Hot water function is not working.**

- Water tank is empty.
- Fill the water tank.
- Steam nozzle is clogged.
- Remove the steam nozzle from steam wand and clean the steam nozzle with a pin.
- Hot water function was used for more than 40 seconds.
- Turn steam knob off for at least 1 minute.
- The machine is faulty.
- Contact our customer support.

**Coffee is dripping out of the rim of the Portafilter.**

- Too much coffee in the filter.
- Make sure to use the correct amount of coffee.
- Coffee ground is sticking to the sealing ring of the brewing head.
- Turn off the machine, wait until it has cooled down and then clean the filter, the filter holder and the brew head with its sealing ring.
- Filter holder is not completely closed.
- Insert the Portafilter and turn the handle to the right until you feel some resistance.
- The Steam button is on "—" position.
- Turn the Steam button to "O" position. Then use hot water function to cool down the boiler first.
- Maker espresso after frothing milk or using the steam function immediately.
- Use hot water function to cool down the boiler first.
- The machine is faulty.
- Contact our customer support.

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