# How To Use 5700GENSE™ CASABREWS always focuses on customer service, and provides high quality products and after-sales service. Here you can easily find product manuals, user guide, troubleshooting methods and more. If you still have questions, please feel free to contact us at info@casabrews.com. ## **5700GENSE™ Product Manual** - [User Manual](https://cdn.shopify.com/s/files/1/0624/8729/8290/files/5700GENSE_USER_MANUAL.pdf?v=1711434639) ## Make An Espresso with 5700GENSE™ - [User Guide](https://cdn.shopify.com/s/files/1/0624/8729/8290/files/5700GENSE_USER_GUIDE_199b91bb-17ef-403e-a58d-a48217f106de.pdf?v=1711434637) ## **More Operating Videos** **Introduce accessories attachments to you** **A complete walkthrough and set up of your espresso machine** **Setting up your espresso machine** **How to use it to make the milk froth** **How to properly do milk frothing** **How to brewing your best coffee?** **Grinder memory function** **How to create a Rosseta latte art** **How to create a heart-shape latte art** **How to achieve perfect extraction?** **How to choose the right milk for your latte art** **Our tutorial on how to froth milk and make latte art** **How to clean the grinder** **How to maintain and troubleshoot your machine?** **How to make a Tulip latte art** **Making your expresso even hotter** ## **FAQS & Troubleshooting** **The machine does not turn on.** - The machine is not plugged in. - Plug the machine in. - The machine is faulty. - Contact our customer support team. **Water does not flow from the brew head.** - Water tank is empty. - Fill tank. - Water tank is not properly attached. - Push water tank down completely to lock into place. - Machine needs to be descaled. - Run descale cycle. - The filter may be blocked. - Clean the filter. **Very little espresso pours out or none comes out at all. The pressure is over 12 bar (OVER EXTRACTION).** - Water tank is empty. - Fill tank. - Water tank is not properly attached. - Push water tank down completely to lock into place. - Coffee is ground too finely. - Use a coarser grind setting and retry. - Too much ground coffee in the filter. - Decrease the amount of ground coffee. - Coffee tamped too firmly. - Tamp using between 11-22 lbs of pressure. - The coffee bean is deep roasted and contains too much oil. - Use a Medium Espresso Roast Coffee Bean. - The filter may be blocked. - Clean the filter. - Machine needs to be descaled. - Run descale cycle. **Espresso pours out too quickly. The pressure is under 5 bar (UNDER EXTRACTION).** - Coffee is ground too coarsely. - Use a finer grind setting and retry. - Not enough ground coffee in the filter. - Increase the amount of ground coffee. - Coffee tamped too lightly. - Tamp using between 11-22 lbs of pressure. - The coffee bean is lightly roasted and does not contain enough oil. - Use a Medium Espresso Roast Coffee Bean. **The pressure gauge does not work (the needle does not move at all).** - Machine needs to be descaled. - Run descale cycle. - The machine is faulty. - Contact our customer support team. **Espresso or water leaks out around the edge of the portafilter.** - Portafilter not inserted in the brew head correctly. - Ensure portafilter is completely inserted and rotated until resistance is felt. - There are coffee grounds around the filter basket rim. - Remove any residual ground coffee from the rim of the filter to ensure a proper seal in brew head. - There are coffee grounds on the surface of the brew head. - Clean any residual ground coffee from the surface of the brew head. - Too much ground coffee in the filter basket. - Decrease the amount of ground coffee. **No steam.** - Water tank is empty. - Fill tank. - Water tank is not properly attached. - Push water tank down completely to lock into place. - Machine needs to be descaled. - Run descale cycle. - Steam wand is blocked. - Clean the steam wand. **Cannot froth the milk.** - The milk used is not cold or not whole milk. - Use cold, fresh whole milk. - Not enough steam. - Let the steam come out for 5 seconds then start to froth the milk. - The steam wand is inserted too far in the milk. - Let the steam wand tip reach just below the surface of the milk. **Coffee is not hot enough.** - Cups not pre-heated. - Rinse cups under hot water. - Portafilter not pre-heated. - Rinse portafilter under hot water. - Brew head not pre-heated. - Run a single shot without ground coffee. - Coffee is ground too coarsely (UNDER EXTRACTION). - Use a finer grind setting and retry. - Not enough ground coffee in the filter (UNDER EXTRACTION). - Increase the amount of ground coffee. **Coffee is watery.** - Coffee is ground too coarsely (UNDER EXTRACTION). - Use a finer grind setting and retry. - Not enough ground coffee in the filter (UNDER EXTRACTION). - Increase the amount of ground coffee. **Water leaks from the bottom.** - The drip tray is full. - Empty the drip tray. - Water tank is not properly attached. - Push water tank down completely to lock into place. - Water tank or the silicon tube inside the machine is broken. - Contact our customer support team. **The grinder indicator is flashing red.** - The grinder is not fully inserted and locked into position. - Detach the grinder and reattach it to the machine completely to lock into place. - The powder collector is not fully inserted and locked into position. - Detach the powder collector and reattach it to the machine completely to lock into place. - The grinder is in over-heat protection mode. - Unplug the machine and plug it in again. **The grinder indicator is lit up in white, and the grinder works, but no ground coffee comes from the grinder.** - No coffee beans are in the container. - Fill container with fresh coffee beans. - Blocked grinder chamber or chute. - Clean and clear grinder chamber and chute. - Blocked powder collector. - Clean and clear powder collector. - Blockage or foreign object in grinder. - Remove bean container, check for debris or blockage. If necessary, clean and clear the grinder chamber and chute. **The grinder indicator is lit up in white, and the grinder works, but no ground coffee comes from the grinder and makes a loud noise.** - The grinder is damaged by a foreign object. - Contact our customer support team. **The grinder indicator is lit up in white, but the grinder does not work.** - The grinder bracket is not fully inserted and locked into position. - Detach the grinder bracket and reattach it to the machine completely to lock into place. - The machine is faulty. - Contact our customer support team. **The grinder fails to adjust the grind settings.** - The grinder is damaged by a foreign object. - Contact our customer support team. **Water leaks from the steam wand when brewing or frothing.** - The machine is faulty. - Contact our customer support team. **Only the POWER button is lit up and the other three buttons are off when the machine is turned on.** - The steam knob is not in the OFF position. - Return the steam knob to the OFF position. **All buttons won't stop flashing in white when the machine is turned on.** - The machine is faulty. - Contact our customer support team. **The single and double espresso buttons flash red when the machine is turned on.** - The machine is faulty. - Contact our customer support team. **Machine fails to program the volume of single or double espresso.** - Out of range of the allowable volume. - The adjustable volume for a single espresso ranges between 20 ml/0.68 oz and 60 ml/2.03 oz, and a double espresso ranges between 60 ml/2.03 oz and 100 ml/3.38 oz. **Machine does not heat up.** - The machine is faulty. - Contact our customer support team.