## How To Use 4700GENSE™

CASABREWS always focuses on customer service, and provides high quality products and after-sales service. Here you can easily find product manuals, user guide, troubleshooting methods and more. If you still have questions, please feel free to contact us at info@casabrews.com.

## **4700GENSE™ Product Manual**

- [User Manual](https://cdn.shopify.com/s/files/1/0624/8729/8290/files/4700Gense_Manual_a3ac3721-1969-4907-8045-345d515c3b12.pdf?v=1711433995)

## Make An Espresso with 4700GENSE™

- [User Guide](https://cdn.shopify.com/s/files/1/0624/8729/8290/files/4700Gense_USER_GUIDE.pdf?v=1708508870)

## **More Operating Videos**

**First Use of your Espresso Machine**  
**How to Get the Perfect Temperature for Espresso？**  
**How to Use 4700Gense？**  
**How to Get a Cup of Hot Water with 4700Gense？**  
**How to Set the Cup Volume for 4700Gense？**  
**How to Make Milk Foam？**  
**How to Get Espresso with A Higher Temperature with 4700Gense？**  
**How to Solve the Issue of All Four Lights Flash?**  
**How to Solve the Issue when All Four Lights Flash？**  
**How to Make a Cup of Americano with 4700Gense？**

## **FAQS & Troubleshooting**

**Machine Doesn't Work, Or Couldn't Turn On.**  
- Machine is not switched on or power plug is not plugged in.  
- Make sure that the power plug is plugged in, that the ON/OFF button has been pressed and that both coffee buttons light up blue.  
- Short circuit / power outlet is without power.  
- Check the power supply, and contact our customer support.  
- The machine is faulty.  
- Contact our customer support.

**Machine doesn't work, and all buttons are flashing at the same time.**  
- Water tank is empty, and the machine is under the water shortage protection.  
- Fill the water tank, then use hot water function to pump the water until the machine goes back to standby mode.  
- The machine is faulty.  
- Contact our customer support.

**Machine does not work, only the hot water button and espresso button are flashing at the same time.**  
- The NTC inside the machine is broken.  
- Contact our customer support.

**Coffee does not or only slowly run out of the filter holder.**  
- Water tank is empty.  
- Fill water tank.  
- The water tank is not installed correctly.  
- Remove the water tank and correctly install it.  
- The machine cannot pump the water.  
- Use hot water function to pump the water.  
- Coffee is ground too finely.  
- Ensure appropriate degree of grinding.  
- Too much coffee in filter.  
- Ensure appropriate amount.  
- Ground coffee is tamped too strongly.  
- Tamp ground coffee less strongly.  
- Filter is clogged up.  
- Clean the filters hole with a pin.  
- The steam button is turned on (after using the hot water function and without turning off).  
- Turn the steam button off.  
- The machine is faulty.  
- Contact our customer support.

**Coffee runs through too quickly.**  
- Coffee is ground too coarsely.  
- Ensure appropriate degree of grinding.  
- Too little coffee in filter.  
- Ensure appropriate amount.  
- Ground coffee is not tamped strong enough.  
- Tamp ground coffee more strongly.

**Coffee is not enough hot.**  
- Machine is not pre-warmed.  
- Let hot water run through the appliance with the inserted portafilter (with filter but without coffee grounds) before extracting the first coffee to warm up the brew system.  
- Cups not pre-warmed.  
- Pre-warm cups with warm water.

**Water is pooled under the coffee machine.**  
- The water tank is not installed correctly.  
- Remove the water tank and correctly install it.  
- The drip tray is filled with water.  
- Empty and clean drip tray.  
- The machine is faulty.  
- Contact our customer support.

**The steam fails to steam the milk.**  
- The milk jug is too big or the jug shape is unsuitable.  
- Always use a tall, slim container ideally made from stainless steel.  
- You have used milk with less than 3.3% of milk protein.  
- Use milk with more than 3.3% of milk protein.  
- The milk is not cold.  
- Always use cold milk (41℉).

**Not producing steam.**  
- Water tank is empty.  
- Fill the water tank.  
- Steam nozzle is clogged.  
- Remove the steam nozzle from steam wand and clean the steam nozzle with a pin.  
- Steam function was used for more than 3 minutes.  
- Turn steam knob off for at least 1 minute.  
- The machine is faulty.  
- Contact our customer support.

**Hot water function is not working.**  
- Water tank is empty.  
- Fill the water tank.  
- Hot water function was used for more than 45 seconds.  
- Turn steam knob off for at least 1 minute.  
- The machine is faulty.  
- Contact our customer support.

**Coffee is dripping out of the rim of the Portafilter.**  
- Too much coffee in the filter.  
- Make sure to use the correct amount of coffee.  
- Coffee ground is sticking to the sealing ring of the brewing head.  
- Turn off the machine, wait until it has cooled down and then clean the filter, the filter holder and the brew head with its sealing ring.  
- The sealing ring is not assembled well or broken.  
- Check the sealing ring and contact our customer support.  
- Portafilter is not completely closed.  
- Insert the portafilter and turn the handle to the right until you feel some resistance.

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