How To Use 4700Gense™

How To Use 4700GENSE™

CASABREWS always focuses on customer service, and provides high quality products and after-sales service. Here you can easily find product manuals, user guide, troubleshooting methods and more. If you still have questions, please feel free to contact us at info@casabrews.com.

4700GENSE™ Product Manual

• User Manual

Make An Espresso with 4700GENSE™

• User Guide

More Operating Videos

First Use of your Espresso Machine
How to Get the Perfect Temperature for Espresso？
How to Use 4700Gense？
How to Get a Cup of Hot Water with 4700Gense？
How to Set the Cup Volume for 4700Gense？
How to Make Milk Foam？
How to Get Espresso with A Higher Temperature with 4700Gense？
How to Solve the Issue of All Four Lights Flash?
How to Solve the Issue when All Four Lights Flash？
How to Make a Cup of Americano with 4700Gense？

FAQS & Troubleshooting

Machine Doesn't Work, Or Couldn't Turn On.

• Machine is not switched on or power plug is not plugged in.
• Make sure that the power plug is plugged in, that the ON/OFF button has been pressed and that both coffee buttons light up blue.
• Short circuit / power outlet is without power.
• Check the power supply, and contact our customer support.
• The machine is faulty.
• Contact our customer support.

Machine doesn't work, and all buttons are flashing at the same time.

• Water tank is empty, and the machine is under the water shortage protection.
• Fill the water tank, then use hot water function to pump the water until the machine goes back to standby mode.
• The machine is faulty.
• Contact our customer support.

Machine does not work, only the hot water button and espresso button are flashing at the same time.

• The NTC inside the machine is broken.
• Contact our customer support.

Coffee does not or only slowly run out of the filter holder.

• Water tank is empty.
• Fill water tank.
• The water tank is not installed correctly.
• Remove the water tank and correctly install it.
• The machine cannot pump the water.
• Use hot water function to pump the water.
• Coffee is ground too finely.
• Ensure appropriate degree of grinding.
• Too much coffee in filter.
• Ensure appropriate amount.
• Ground coffee is tamped too strongly.
• Tamp ground coffee less strongly.
• Filter is clogged up.
• Clean the filters hole with a pin.
• The steam button is turned on (after using the hot water function and without turning off).
• Turn the steam button off.
• The machine is faulty.
• Contact our customer support.

Coffee runs through too quickly.

• Coffee is ground too coarsely.
• Ensure appropriate degree of grinding.
• Too little coffee in filter.
• Ensure appropriate amount.
• Ground coffee is not tamped strong enough.
• Tamp ground coffee more strongly.

Coffee is not enough hot.

• Machine is not pre-warmed.
• Let hot water run through the appliance with the inserted portafilter (with filter but without coffee grounds) before extracting the first coffee to warm up the brew system.
• Cups not pre-warmed.
• Pre-warm cups with warm water.

Water is pooled under the coffee machine.

• The water tank is not installed correctly.
• Remove the water tank and correctly install it.
• The drip tray is filled with water.
• Empty and clean drip tray.
• The machine is faulty.
• Contact our customer support.

The steam fails to steam the milk.

• The milk jug is too big or the jug shape is unsuitable.
• Always use a tall, slim container ideally made from stainless steel.
• You have used milk with less than 3.3% of milk protein.
• Use milk with more than 3.3% of milk protein.
• The milk is not cold.
• Always use cold milk (41℉).

Not producing steam.

• Water tank is empty.
• Fill the water tank.
• Steam nozzle is clogged.
• Remove the steam nozzle from steam wand and clean the steam nozzle with a pin.
• Steam function was used for more than 3 minutes.
• Turn steam knob off for at least 1 minute.
• The machine is faulty.
• Contact our customer support.

Hot water function is not working.

• Water tank is empty.
• Fill the water tank.
• Hot water function was used for more than 45 seconds.
• Turn steam knob off for at least 1 minute.
• The machine is faulty.
• Contact our customer support.

Coffee is dripping out of the rim of the Portafilter.

• Too much coffee in the filter.
• Make sure to use the correct amount of coffee.
• Coffee ground is sticking to the sealing ring of the brewing head.
• Turn off the machine, wait until it has cooled down and then clean the filter, the filter holder and the brew head with its sealing ring.
• The sealing ring is not assembled well or broken.
• Check the sealing ring and contact our customer support.
• Portafilter is not completely closed.
• Insert the portafilter and turn the handle to the right until you feel some resistance.

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