## How To Use 3700GENSE™ CASABREWS always focuses on customer service, and provides high quality products and after-sales service. Here you can easily find product manuals, user guide, troubleshooting methods and more. If you still have questions, please feel free to contact us at info@casabrews.com. ## **3700GENSE™ Product Manual** - [User Manual](https://cdn.shopify.com/s/files/1/0624/8729/8290/files/3700Gense-User_Manual_cca37672-9aca-4c0c-a314-acad58794490.pdf?v=1711432823) ## Make An Espresso with 3700GENSE™ - [User Guide](https://cdn.shopify.com/s/files/1/0624/8729/8290/files/3700Gense-User_Guide_19cd2ca0-a663-45e2-a951-16c6f36fdca2.pdf?v=1711432820) * * * ## **More Operating Videos** **A brief walkthrough and setup of your espresso machine** **First Use of your Espresso Machine** **How to stop water lacking warning** **Steam frother cleaning and filter removal** ## **FAQS & Troubleshooting** **Machine Doesn't Work, Or Couldn't Turn On.** - Machine is not switched on or power plug is not plugged in. - Make sure that the power plug is plugged in, that the ON/OFF button has been pressed and that both coffee buttons light up blue. - Short circuit / power outlet is without power. - Check the power supply, and contact our customer support. - The machine is faulty. - Contact our customer support. **Machine doesn't work, and all buttons are flashing at the same time.** - The flowmeter inside the machine is broken. - Contact our customer support. - Water tank is empty, and the machine is under the water shortage protection. - Fill the water tank, then use hot water function to pump the water until the machine goes back to standby mode. **Machine does not work, only the single shot button and double shot button are flashing at the same time.** - The NTC inside the machine is broken. - Contact our customer support. **Coffee does not or only slowly run out of the filter holder.** - Water tank is empty. - Fill water tank. - The water tank is not installed correctly. - Remove the water tank and correctly install it. - The machine cannot pump the water. - Use hot water function to pump the water. - Coffee is ground too finely. - Ensure appropriate degree of grinding. - Too much coffee in filter. - Ensure appropriate amount. - Ground coffee is tamped too strongly. - Tamp ground coffee less strongly. - Filter is clogged up. - Clean the filter hole with a pin. - The steam button is turned on (after using the hot water function and without turning off). - Turn the steam button off. - The machine is faulty. - Contact our customer support. **Coffee runs through too quickly.** - Coffee is ground too coarsely. - Ensure appropriate degree of grinding. - Too little coffee in filter. - Ensure appropriate amount. - Ground coffee is not tamped strong enough. - Tamp ground coffee more strongly. **Coffee is not enough hot.** - Machine is not pre-warmed. - Let hot water run through the appliance with the inserted portafilter (with filter but without coffee grounds) before extracting the first coffee to warm up the brew system. - Cups not pre-warmed. - Pre-warm cups with warm water. **Water is pooled under the coffee machine.** - The water tank is not installed correctly. - Remove the water tank and correctly install it. - The drip tray is filled with water. - Empty and clean drip tray. - The machine is faulty. - Contact our customer support. **The steam fails to steam the milk.** - The milk jug is too big or the jug shape is unsuitable. - Always use a tall, slim container ideally made from stainless steel. - You have used milk with less than 3.3% of milk protein. - Use milk with more than 3.3% of milk protein. - The milk is not cold. - Always use cold milk (41℉). **Not producing steam.** - Water tank is empty. - Fill the water tank. - Steam nozzle is clogged. - Remove the steam nozzle from steam wand and clean the steam nozzle with a pin. - Steam function was used for more than 3 minutes. - Turn steam knob off for at least 1 minute. - The machine is faulty. - Contact our customer support. **Hot water function is not working.** - Water tank is empty. - Fill the water tank. - Steam nozzle is clogged. - Remove the steam nozzle from steam wand and clean the steam nozzle with a pin. - Hot water function was used for more than 40 seconds. - Turn steam knob off for at least 1 minute. - The machine is faulty. - Contact our customer support. **Coffee is dripping out of the rim of the Portafilter.** - Too much coffee in the filter. - Make sure to use the correct amount of coffee. - Coffee ground is sticking to the sealing ring of the brewing head. - Turn off the machine, wait until it has cooled down and then clean the filter, the filter holder and the brew head with its sealing ring. - Portafilter is not completely closed. - Insert the Portafilter and turn the handle to the right until you feel some resistance. - Maker espresso after frothing milk or using the steam function immediately. - Use hot water function to cool down the boiler first. - The machine is faulty. - Contact our customer support. ## **CASABREWS Guarantee** FREE SHIPPING USA Free shipping on all items. Delivered in 2-5 business days. 30-DAY MONEY-BACK GUARANTEE Enjoy return and refund guarantee within 30 days of delivery. 1 YEAR WARRANTY All products are made with care and covered by a 1-year warranty. SAFE CHECKOUT Ensure the security of each customer's account and payment. - info@casabrews.com - 8 a.m. to 5 p.m. (Pacific Time) - Monday through Friday, excluding holidays. Free shipping Free shipping on orders over $49. Customer Support Friendly support when you need it. 12-Month Warranty Reliable coverage for worry-free ownership. Secure Checkout Safe and secure payment, every time.