## How To Use 3700ESSENTIAL™

CASABREWS always focuses on customer service, and provides high quality products and after-sales service. Here you can easily find product manuals, user guide, troubleshooting methods and more. If you still have questions, please feel free to contact us at info@casabrews.com.

## **3700ESSENTIAL™ Product Manual**

- [User Manual](https://cdn.shopify.com/s/files/1/0624/8729/8290/files/3700ESSENTIAL_USER_MANUAL.pdf?v=1699099280)

## Make An Espresso with 3700ESSENTIAL™

- [User Guide](https://cdn.shopify.com/s/files/1/0624/8729/8290/files/3700Essential_User_Guide.pdf?v=1689225059)

## **More Operating Videos**

**How to Get 3700Essential Ready for the First-Time Use?**

**How to Set the Cup Volume for 3700Essential?**

**How to Fix the Issue if the Single and Double Button are Flashing!**

**How to Clean the Clogged Milk Frother**

**How to Lock the Portafilter in Place?**

**How to Make the Coffee Hot Enough?**

## **FAQS & Troubleshooting**

**Machine Doesn't Work, Or Couldn't Turn On.**

- Machine is not switched on or power plug is not plugged in.
  - Make sure that the power plug is plugged in, that the ON/OFF button has been pressed and that both coffee buttons light up blue.

- Short circuit / power outlet is without power.
  - Check the power supply, and contact our customer support.

- The machine is faulty.
  - Contact our customer support.

**Machine doesn't work, and all buttons are flashing at the same time.**

- The NTC inside is broken.
  - Contact our customer support.

**Machine does not work, only the single shot button and double shot button are flashing at the same time.**

- Water tank is empty, and the machine is under the water shortage protection.
  - Fill the water tank, then use hot water function to pump the water until the machine go back to standby mode.

**Machine does not work, only the single and double buttons are flashing simultaneously.**

- Machine is under over-pressure protection, and the temperature of boiler is too high.
  - Use hot water function to cool down the boiler first.

**Coffee does not or only slowly run out of the Portafilter.**

- Water tank is empty.
  - Fill water tank.
- The water tank is not installed correctly.
  - Remove the water tank and correctly install it.
- The machine cannot pump the water.
  - Use hot water function to pump the water.
- Coffee is ground too finely.
  - Ensure appropriate degree of grinding.
- Too much coffee in filter.
  - Ensure appropriate amount.
- Ground coffee is tamped too strongly.
  - Tamp ground coffee less strongly.
- Filter is clogged up.
  - Clean the filters hole with a pin.
- The steam button is turned on (after using the hot water function and without turning off).
  - Turn the steam button off.
- The machine is faulty.
  - Contact our customer support.

**Coffee runs through too quickly.**

- Coffee is ground too coarsely.
  - Ensure appropriate degree of grinding.
- Too little coffee in filter.
  - Ensure appropriate amount.
- Ground coffee is not tamped strong enough.
  - Tamp ground coffee more strongly.

**Coffee is not enough hot.**

- Machine is not pre-warmed.
  - Let hot water run through the appliance with the inserted portafilter (with filter but without coffee grounds) before extracting the first coffee to warm up the brew system.
- Cups not pre-warmed.
  - Pre-warm cups with warm water.

**Water is pooled under the coffee machine.**

- The water tank is not installed correctly.
  - Remove the water tank and correctly install it.
- The drip tray is filled with water.
  - Empty and clean drip tray.
- The machine is faulty.
  - Contact our customer support.

**The steam fails to steam the milk.**

- The milk jug is too big or the jug shape is unsuitable.
  - Always use a tall, slim container ideally made from stainless steel.
- You have used milk with less than 3.3% of milk protein.
  - Use milk with more than 3.3% of milk protein.
- The milk is not cold.
  - Always use cold milk (41℉).

**Not producing steam.**

- Water tank is empty.
  - Fill the water tank.
- Steam nozzle is clogged.
  - Remove the steam nozzle from steam wand and clean the steam nozzle with a pin.
- Steam function was used for more than 3 minutes.
  - Turn steam knob off for at least 1 minute.
- The machine is faulty.
  - Contact our customer support.

**Hot water function is not working.**

- Water tank is empty.
  - Fill the water tank.
- Steam nozzle is clogged.
  - Remove the steam nozzle from steam wand and clean the steam nozzle with a pin.
- Hot water function was used for more than 40 seconds.
  - Turn steam knob off for at least 1 minute.
- The machine is faulty.
  - Contact our customer support.

**Coffee is dripping out of the rim of the Portafilter.**

- Too much coffee in the filter.
  - Make sure to use the correct amount of coffee.
- Coffee ground is sticking to the sealing ring of the brewing head.
  - Turn off the machine, wait until it has cooled down and then clean the filter, the filter holder and the brew head with its sealing ring.
- Portafilter is not completely closed.
  - Insert the Portafilter and turn the handle to the right until you feel some resistance.

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