# CUSTOMER SUPPORT

## Contact Us

We're here to help. Get in touch with our team for product questions, order assistance, or technical support.

## Email Us

Have a question? Send our support team an email.

[support@casabrews.com](mailto:support@casabrews.com)

## Support Center

Find product guides, videos, FAQs and troubleshooting help.

[Explore Support Center →](/content/pages/casabrews-support-center/index.html)

## Give Us a Call

Talk directly with our support team for product, order, or service questions.

[888-816-1187](tel:8888161187)

## Tell us how we can help

A few details will help us understand your request and get you to the right solution faster.

### Your Details

Let us know how we can reach you.

- Name _*_
- Email _*_
- Phone (optional)
- Order Number (if applicable)

### Select Your Product

Choose the product related to your request.

- Product _*_Select your product
  - CM54185418
  - Pro5418
  - Max5418
  - Eco3700
  - Essential3700
  - GenseUltra
  - Ultra Pro
  - Marenza
  - Marenza Ess
  - Tornado
  - Other / Not listed

### What's the Issue?

Choose the option that best describes what you need help with.

- Issue type
  - Product Setup & Use
  - Espresso Brewing
  - Milk Frothing
  - Cleaning & Descaling
  - Troubleshooting
  - Parts & Accessories
  - Orders & Shipping
  - Returns & Warranty
  - Other Questions

### Case Details

Share a few details so our team can better understand the issue.

- Issue Description _*_
- **Share a Photo**  
 If you have a photo already hosted online, paste its link below to help us understand the issue.
- Photo link (optional)

Our support team will review your request and respond as soon as possible.

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