# Return & Refund Policy

Everything you need to know about returns, refunds, and how to request assistance.

## 30-Day Return Policy

We want you to feel confident shopping with CASABREWS. For eligible products purchased directly from **casabrews.com**, you may request a return within **30 calendar days of delivery**, subject to the conditions below.

Purchases made through Amazon, Walmart, Target, TikTok Shop, or another retailer are generally subject to that seller's return and refund policies. Please contact the original seller for return instructions.

**Important:** Returns and warranty service are different. If your product develops a defect outside the applicable return period, you may still be eligible for assistance under our [Warranty Information](/content/pages/warranty/index.html) or an applicable CASA.Care protection plan.

## Return Eligibility

To help us review your return request, please provide your order number and proof of purchase. Products should be returned with their included accessories, manuals, and original packaging where reasonably available.

Items must be handled with reasonable care. The product's condition, completeness, and reason for return may affect eligibility and any applicable deductions, subject to applicable law.

For an item that arrives damaged, defective, or incorrect, please contact our support team promptly with photos or video where possible so we can arrange an appropriate resolution.

## How to Request a Return

### 1. Contact CASABREWS Support

Submit your request within the applicable return period through our [Contact Us](/content/pages/contact-us/index.html) page. Include your order number, product model, delivery date, and reason for return.

### 2. Receive Return Instructions

Our team will review your request and, if approved, provide return instructions and any applicable shipping information. Please do not ship an item back before receiving instructions.

### 3. Prepare and Send Your Item

Securely package the product and all requested accessories. Follow the return instructions provided by our team and retain your shipping receipt or tracking information.

### 4. Return Review

Once the return is received, we may inspect the item and confirm the applicable refund amount. We will notify you of the outcome.

## Refunds

Approved refunds are generally issued to the original payment method. Processing times depend on the return review, payment provider, and financial institution. We will provide an update when your refund is processed.

Any permitted deductions or nonrefundable charges will be disclosed in accordance with the applicable policy and law. Original shipping charges may not be refundable except where required by law or where CASABREWS confirms otherwise.

If you have not received a refund after being notified that it was processed, please check with your payment provider before contacting our support team.

## Return Shipping Costs

For a verified incorrect, damaged, or defective item, CASABREWS will review the case and provide an appropriate remedy, including return shipping arrangements where applicable.

For a change-of-mind return, return shipping costs and any permitted charges will be communicated during the authorization process. Please wait for instructions before arranging shipment.

Return arrangements may vary by destination and the original country of purchase. This policy does not reduce any rights you have under applicable consumer protection laws.

## Exceptions & Special Cases

- **Retailer purchases:** Please follow the original retailer's return process.
- **Missing items or damage:** Notify support and provide relevant documentation so the issue can be reviewed.
- **Items not purchased from an authorized seller:** Eligibility may be limited, subject to applicable law.
- **CASA.Care:** This optional digital protection service has separate cancellation and refund terms. Please review the [CASA.Care Policy](/content/pages/casa-care/index.html).

Nothing in this policy limits non-waivable rights or remedies provided by applicable law.

## Contact Support

Questions about a return, refund, or product issue? Our team can help verify your order and explain the next steps.

**Email:** [support@casabrews.com](mailto:support@casabrews.com)

**Phone:** [888-816-1187](tel:+18888161187)