CASABREWS CUSTOMER PROTECTION

CASA.Care

More Protection. More Peace of Mind. Extended protection and dedicated support for your CASABREWS espresso machine.

Choose Your Protection

Every eligible CASABREWS espresso machine includes a standard 12-month limited warranty. CASA.Care offers optional 2-year or 3-year total protection for qualifying mechanical and electrical failures, subject to the applicable plan terms.

MACHINE PRICE

$99–$199.99

2-Year Protection $14.99
3-Year Protection $24.99

MACHINE PRICE

$200–$299.99

2-Year Protection $24.99
3-Year Protection $34.99

MACHINE PRICE

$300 and above

2-Year Protection $34.99
3-Year Protection $49.99

How coverage duration works: 2-Year Protection means 24 months total; 3-Year Protection means 36 months total. Both include the first 12 months of the standard limited warranty. CASA.Care pricing is based on the eligible machine's regular retail price, not a temporary promotional price. Coverage terms are the same across all machine price ranges. Select the protection option offered on your machine's product page.

Policy draft: Coverage start dates, service limits, and state-specific requirements must be confirmed in the final service contract. Previously purchased plans retain the terms applicable when sold.

What's Covered

Subject to the final plan terms, CASA.Care is intended to address qualifying failures arising from normal household use after the standard warranty period.

• Mechanical or electrical defects affecting normal machine operation.
• Eligible heating-system, pump, internal valve, or control-component failures.
• Repair or replacement of eligible components when approved by CASABREWS.
• Replacement-machine solutions when repair is not reasonably practical, subject to plan limits.
• Assistance from the CASABREWS support team with qualifying claims.

Repair, replacement, shipping responsibilities, and the total service liability limit require final contractual confirmation.

What's Not Covered

Damage Outside Normal Use

• Accidental drops, impacts, misuse, or unauthorized modifications.
• Cosmetic damage that does not affect normal function.
• Commercial or other non-household use, unless specifically authorized.

Maintenance & Consumables

• Routine cleaning, descaling, and other ordinary maintenance.
• Normal wear of consumable or replaceable accessories.
• Damage directly caused by failure to follow reasonable care instructions, subject to applicable law.

Final exclusions must be stated precisely in the service contract and cannot limit rights under the standard warranty or applicable law.

How CASA.Care Works

01

Choose a Plan

Select an eligible 2-year or 3-year plan when purchasing your espresso machine.

02

Keep Your Order

Your Shopify order records the machine and CASA.Care plan purchased.

03

Contact Support

Provide your order number, machine model, and details of the issue.

04

Receive a Resolution

Our team verifies eligibility and explains the available service options.

How to Request Service

Contact CASABREWS Support with your original order number, machine model, issue description, and any requested photos or video. Our team will verify your purchase, review your coverage, and may guide you through troubleshooting before approving a repair or replacement.

Do not send a machine or purchase replacement parts before receiving instructions from our support team. Approved remedies and any shipping arrangements will follow the applicable plan terms.

Cancellations & Refunds

The following cancellation framework is proposed for new CASA.Care plans and must be checked against applicable state requirements before taking effect.

• Within 30 days: A full refund if no covered service has been provided, subject to any more protective legal requirement.
• After 30 days: A prorated refund based on the unused coverage period, with any deductions only where expressly permitted by applicable law.
• Machine returned: If the eligible machine is returned during its applicable return period, the associated CASA.Care plan should also be canceled and refunded according to the governing terms and law.
• Provider cancellation: Notice and refunds will comply with applicable state law.

Any cancellation fee, claim deduction, refund timing, or state-specific notice requirement must be set out in the final service contract.

Additional Terms

• CASA.Care is a digital service; no physical product is shipped.
• Each plan applies to one specifically identified, eligible CASABREWS espresso machine.
• CASA.Care is optional. Customers who do not purchase it retain all standard warranty and statutory consumer rights.
• Replacement of a machine does not automatically restart the CASA.Care term, except where the governing contract or law requires otherwise.
• Existing CASA.Care purchases remain subject to the promises and terms applicable at the time of sale.
• Final coverage start dates, eligibility, liability limits, exclusions, provider details, cancellation provisions, and state-specific disclosures will be specified in the approved service contract.

Before launch: This page is an informational policy draft, not a substitute for a state-compliant service contract. Have the final terms reviewed before making this page public or offering the revised plans.

Frequently Asked Questions

Does CASA.Care replace the standard warranty? No. CASA.Care is optional and does not reduce the standard manufacturer's limited warranty or rights provided by law.

When does the 2-year or 3-year coverage begin? The 2-year and 3-year options provide 24 or 36 months of total protection, including the standard 12-month limited warranty. The exact coverage start date and service terms will be stated in the final contract.

Why are CASA.Care prices different for different machines? CASA.Care pricing depends on the eligible espresso machine’s regular retail price: $99–$199.99, $200–$299.99, or $300 and above. Coverage terms are the same across these price ranges; only the plan price changes. Temporary promotions do not change the applicable price range. Your machine’s product page shows the correct protection price.

Can I buy CASA.Care separately? The proposed purchase flow requires CASA.Care to be purchased with an eligible espresso machine, unless CASABREWS expressly offers a separate enrollment option.

What if I own more than one espresso machine? Each CASA.Care plan covers one eligible machine. A separate plan is needed for each additional machine you wish to protect.

Does CASA.Care cover accidental damage? The proposed coverage focuses on qualifying mechanical and electrical failures during normal household use, not accidental damage.

How do I make a claim? Contact Support with your order number, machine model, and a description of the issue. Our team will confirm eligibility and advise on the next steps.

Can I cancel CASA.Care? A cancellation and prorated refund framework is proposed above. The final terms will specify applicable cancellation rights and any state-specific requirements.

Contact Support

Questions about your plan or need help with your espresso machine? Our support team can help verify your order and guide you through the next steps.